At Windrise, we’re committed to creating a seamless shopping experience for our customers.

From understanding our quality materials to assisting with returns or exchanges, we’re here to help at every step. Here you’ll find answers to some of our most frequently asked questions, designed to provide quick guidance on our products, policies, and services. If you don’t find what you’re looking for, please reach out to our support team for personalized assistance.

Question What materials are used in Windrise products?
Answer

We prioritize quality materials, using premium fabrics like cotton, linen, and blends that ensure comfort and durability. Each item is carefully selected to uphold our commitment to high standards.

Question How do I determine the right size?
Answer

Please refer to our detailed size guide available on each product page. If you’re unsure, our team is happy to assist you with personalized sizing recommendations.

Question What is the return/exchange policy?
Answer

We offer a 5-day return or exchange policy on unworn items. Simply reach out to our support team or follow the instructions provided on our Returns & Exchanges page.

Question Do you offer customizations?
Answer

Currently, we don’t provide customizations, but our collection offers a wide range of fits and styles to meet various preferences and needs.

Question Do you offer international shipping?
Answer

At the moment, we only ship within Bangladesh. We hope to expand internationally in the future and will keep our customers updated.

Question How can I contact Windrise customer support?
Answer

You can reach us via the Contact page on our website, where we offer email and phone support options. We aim to respond within 24 hours.